
Yesterday Apple held a press conference detailing the issues some consumers have been having with their iPhone 4 (myself included). Steve Jobs responded by covering all of the bases. The press conference focused on iPhone 4 sales to date, educating consumers on the antenna issues, providing a solution to the antenna issues, and informing customers that Apple is not perfect.

3 Million iPhone 4′s Sold
In the first 3 weeks of the iPhone 4′s existence, Apple has garnered 3 million unit sales despite widespread discussion of antenna issues.
The iPhone 4 is perhaps the best product we’ve ever made at Apple, and we have sold well over three million since we launched it three weeks ago. Just three weeks ago.
Antenna Issues Belong to a Vocal Minority
Unfortuantely for Apple, their following is very loyal, and relatively savvy. The majority of any potential issues with a product will show up online, and be thoroughly discussed. Most new age news media cover Apple extensively because of the response and traffic it produces.
Jobs said on Friday that the antenna issues reported for the iPhone 4 to AppleCare were minimal and that he received many emails saying the iPhone 4 worked perfect.
Our engineers see there’s a problem, but it’s affecting only a small number of people. I’ve received over 5000 emails from customers who are having no problems and don’t understand the fuss. But we care about every user, and we’re not going to stop until everyone is happy.
Free iPhone 4 Cases
After discussing antenna issues with a few other popular cell phones and showing examples of signal attenuation due to how the phone is held, Jobs said that no cell phone is perfect. He followed by saying Apple is certainly not perfect – but dedicated to satisfying their customers. Apple will be providing free iPhone 4 cases to new iPhone 4 customers until September 30th, and refunding customers who purchased Apple’s Bumper case prior to the press conference.
White iPhone 4 Due End of July
Jobs also announced that the White iPhone 4 will be available by the end of July. I have to speculate that the release of the White iPhone 4 was held off until the air was cleared about the antenna issues some were having with the device. The late launch could potentially take focus off of the issues some were having and turn it to a “new product release”.
Proximity Sensor Issues Tracked by Apple
During the Friday announcements, Steve Jobs also mentioned that Apple was tracking a proximity sensor issue and would provide a software fix for the iPhone 4. I have personally experienced occasional issues where holding the iPhone 4 up to my ear does not disable the screen as in all other iPhone models. This will result in muting the call, putting the call on speaker, or ending the call completely.